How Vouchers Work

Single Use vouchers

Virgin WiFi offers "single use" vouchers which are valid for various lengths of time. These "single use" vouchers are valid for a set period of time starting from the first time you use them. You can log on and off as many times as you want during this time, but the voucher will expire at the end of the period. For example, if you have a 2 hour voucher and start to use it at 9am, you can log on and off any number of times until 11am. At 11am the voucher will cease to be valid.

Group/conference vouchers

"Group" or "conference" vouchers are valid between a specific start and end time/date. For example, a conference voucher may be valid from 9am to 6pm on a specific day. During the validity period, you can log on and off as many times as you like.

Number of users

Most vouchers can only be used by one person at a time and can only be associated with one Virgin WiFi account. Some conference vouchers are valid for more users. For example, if you have a 5-user voucher, the voucher can be added to 5 separate Virgin WiFi accounts. Only 5 people would be able to use the service at the same time using this voucher.

Locations

Most vouchers are valid across all Virgin WiFi locations (see the full list on our home page). Some vouchers are restricted to certain locations only. The details of location restrictions for each voucher will be shown in your account status page.