Virgin Media Ireland terms & conditions of use

Version 2.4

Effective date: 21 November 2019

Introduction

This document sets out the terms under which Virgin Media Ireland Ltd ("Virgin Media") provides goods and services to you, the user. This includes allowing you to access the internet through Virgin Media's network (the "Virgin Media Ireland Service") as well as any other supply of goods or services.

General

• All users of the Virgin Media Ireland Service must comply with our Acceptable Usage Policy (AUP), available here. Please read these carefully as failure to comply with the AUP may result in suspension or cancellation of your account. Refunds will not generally be issued for suspensions or cancellations due to AUP violations, except at the discretion of Virgin Media.
• Although we aim to provide the highest quality of service to users, the Virgin Media Ireland Service is available on an "as is" and "as available" basis; Virgin Media shall not be liable for for any interruption in service.
• Virgin Media's total liability to you is limited to the actual amount paid by you to Virgin Media for access to the Virgin Media Ireland Service, or the lowest amount permitted by law, if higher.
• You are solely responsible for ensuring that your equipment (including hardware and software) is compatible with the Virgin Media Ireland Service. If you are in any doubt regarding the compatibility of the Virgin Media Ireland Service with your requirements, please contact us prior to purchasing Virgin Media vouchers.

Your account

• Any Virgin WiFi account created by you is for your own use only. You must keep confidential your password and any other information used to access your account.
• A Virgin WiFi account may not be used from multiple computers at the same time.
• Vouchers are not transferrable between Virgin WiFi accounts.

Credit card voucher purchases

• Our credit card topup facility allows you to purchase vouchers for use in Virgin WiFi wireless hotspots only
• Unused time purchased by credit card expires 30 days after purchase unless otherwise specified. Please read our explanation of how vouchers work, available here, for more details on voucher expiry.
• In order to process your credit card payment, we pass your details to our credit card processing partners. Our privacy policy, available here, has more details on how we protect your personal information.
• Virgin WiFi does not store your credit card details and is not responsible for approving or declining your credit card transaction.

Transfer fair use policy

• A "fair use" transfer allowance applies to certain vouchers. This limits the amount of data you may transfer using these products. The bandwidth allowance for these products is available here.
• Data transfer allowances apply to the sum of data downloaded and uploaded during a service period.
• A service period is calculated as follows:
  • For fixed-period nonrenewing vouchers, from the first time the voucher is used until the voucher expires.
• You may view your data usage for the current service period on your account status page.
• We may attempt to notify you by email if you are likely to exceed your transfer allowance for the current period. However we cannot guarantee that we will do so, or that you will received any email we send. Therefore, we recommend that you regularly check your transfer allowance usage on your account status page.
• If you exceed your transfer allowance, we may at our discretion take any of the following actions:
  • Prevent you from accessing our service for the remainder of the service period.
  • Offer to provide you with additional transfer allowance for an additional fee.
  • Allow you to use some of the following service period's transfer allowance in advance.
  • Move you to a different service more appropriate to your usage, which may incur additional fees.

Refunds

• Refunds will be made only as described in our Code for the Handling of Customer Complaints, available here.
• Virgin Media Ireland cannot refund a voucher unless it has been purchased directly from Virgin Media Ireland. If you purchase Virgin Media Ireland vouchers through a third party (for example, from your hotel) any requests for a refund should be addressed to the third party.

Governing Law

All transactions are subject to Irish law, and you agree to the exclusive jurisdiction of the Irish courts to resolve any dispute.

Queries

Any queries should be made by email to support@virginwifi.ie or in writing to:

Virgin Media Ireland Limited
Macken House
39/40 Mayor Street Upper
Dublin 1
D01 C9W8
Ireland